1. Who we are and what this Policy covers
Renewance Inc. (“Renewance,” “we,” “us,” or “our”) operates RenewanceConnect and ServiceIQ Pro for organizations and their authorized personnel. This Policy explains the personal information we collect through the Services, how we use and disclose it, and the choices available to you. RenewanceConnect is the name used for our work-related SMS notification program for both RenewanceConnect and ServiceIQ Pro, described below. Your employer or the organization that provides your account may also collect, control, and use information about your work under its own policies. Contact that organization about its independent practices.
This Policy applies to the Services and their related websites and notifications. It does not govern unrelated websites, products, or services operated by third parties that you may reach through a link. Where we process work-related information for an organization under a separate agreement, that agreement may define additional responsibilities between us and the organization.
2. Information we collect
- Account and organization information: name, work email address, role, employer or organization, account identifiers, permissions, general contact phone number, and information supplied during account setup or support requests.
- Work and service information: information you or your organization enter or upload, including assignments, job sites, work orders, tasks, schedules, reports, comments, documents, photographs, and records of activity in the Services. This material may contain personal information about coworkers or other people.
- SMS information, if you choose to participate: a mobile number entered specifically for text notifications, verification status and date, records of when and how you consented to SMS and the disclosure presented to you, subsequent withdrawals or renewals of consent, your notification preferences and schedules, current opt-out status where applicable, and provider records of STOP and START messages where available. Your SMS number is separate from your general contact phone number. Our verification provider processes the code used to verify your number; we do not need to store that code in your user profile.
- Notification and support information: the notifications requested or generated for your account, delivery status and provider records where available, and any messages or information you send to our support team. SMS messaging providers and mobile carriers may also process message and delivery information to transmit texts and administer opt-outs.
- Technical and usage information: browser and device characteristics, push-notification subscription or device identifiers where used, IP address, approximate location inferred from that address, timestamps, pages or features used, and diagnostic or security logs generated when you access the Services. We also use cookies or similar technologies for sign-in, security, preferences, and, where configured, analytics.
We receive information directly from you, from the organization that administers your account, from your use of the Services, and from service providers that support account access and messaging.
3. How we use information
We use personal information to provide and administer the Services; authenticate accounts and apply permissions; display and manage work-related records; respond to support requests; maintain security, detect misuse and troubleshoot problems; measure and improve reliability; comply with applicable law and our contractual obligations; and send notifications that your account and organization have enabled. We may use information to establish or defend legal claims where permitted by law.
If you opt in to SMS, we use your mobile number and SMS-related information to send a verification code, manage consent and opt-outs, honor notification preferences and quiet hours where configured, and send work-related text notifications about the activities you have chosen. These can include work orders, schedule or site changes, tasks due, safety incidents, and call-outs. We do not send marketing or promotional texts as part of this program. Verifying a number alone does not turn on all SMS notifications; you must also enable the available SMS notification preferences. Changing your SMS number requires renewed SMS consent and verification of the new number before it is eligible for notifications.
4. SMS consent, opt-outs, and marketing
You choose whether to provide and verify an SMS number and agree to the SMS disclosure in My Profile. Consent to work-related texts is not a condition of employment, purchasing a product, or using the Services. Message frequency varies with your selections and work activity. Standard message and data rates may apply. Reply STOP to stop this program's texts to your mobile number. If you have opted out by replying STOP, reply START to the messaging number that sent you the text to request to resume; check your preferences after resuming. Reply HELP to request assistance, or contact us at the address below. You may also turn off SMS and change the types of notifications you receive in Notification Preferences, subject to the controls available to your account.
We do not sell or rent your mobile number, SMS opt-in data, or consent. We do not disclose mobile information to third parties or affiliates for marketing or promotional purposes, and we do not transfer your SMS consent to another sender. Providers that support verification, notification management, messaging delivery, and related support may process the information needed to operate this program, subject to applicable safeguards and law. The general disclosure provisions in Section 5 do not authorize the sale, rental, or transfer of SMS opt-in data or consent to another business for its own messages.
5. When we disclose information
- Your organization and its authorized users may access the work, account, and activity information associated with its use of the Services, according to its settings and permissions.
- Service providers may process information on our behalf for hosting, authentication, storage, support, analytics where enabled, phone verification, messaging and delivery. They receive information needed to perform those functions and are subject to applicable contractual safeguards.
- We may disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, security, or the integrity of the Services.
- If a merger, acquisition, financing, reorganization, or sale of assets involves the Services, information may be disclosed to participants subject to appropriate protections and applicable law.
We do not sell personal information.
6. How long we keep information
We retain information for as long as needed to provide the Services, administer accounts and notification preferences, maintain security and records, and meet contractual and legal obligations. Some records may be retained longer where required for audits, disputes, compliance, or the protection of legal rights. Our providers may retain verification, message, and delivery records under their own applicable schedules. When information is no longer needed, we delete or de-identify it in accordance with our retention practices and applicable requirements; copies may remain for a limited time in backups.
7. Security and location of processing
We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, alteration, and misuse. No method of transmission or storage is completely secure. We and our providers may process information in the United States and other locations where they operate, subject to applicable safeguards. Personal information processed in another jurisdiction may be subject to lawful access by courts, law enforcement, or other authorities there.
8. Your choices and privacy requests
You can review or update certain profile details and notification preferences in the Services. You can stop this program's SMS messages to your mobile number by replying STOP, request to resume by replying START, or change your SMS number in My Profile.
Privacy requests. Depending on applicable law and the nature of our relationship with you, you may have rights to obtain information about our processing of your personal information; access it or receive a copy, including in a portable format where required; correct inaccurate information; request deletion or cancellation; withdraw consent where processing is based on consent; or object to or restrict certain processing. These rights are subject to the conditions and exceptions in applicable law.
How to make a request. Email support@renewance.net or write to us at the address in Section 11. Please describe your request and provide enough information for us to identify the records concerned. We may verify your identity or the authority of someone acting for you where permitted and appropriate. We will not require identity verification where applicable law prohibits it. We will respond within the time required by applicable law and explain any denial and available review or complaint rights.
Information managed for your organization. When we process personal information on behalf of the organization that provides your account, that organization may be responsible for deciding how to respond to your request. You may contact it directly or contact us for assistance identifying the appropriate recipient. We will handle requests within our responsibility and assist the organization as required by applicable law and our agreement with it.
Additional United States rights. Where applicable U.S. privacy law provides these rights, you may also opt out of the sale of personal information, sharing for cross-context behavioral advertising, targeted advertising, or specified profiling; limit certain uses or disclosures of sensitive personal information; and authorize an agent to submit a request on your behalf. We will not discriminate or unlawfully retaliate against you for exercising a protected privacy right. If applicable law gives you a right to appeal our decision, you may submit an appeal to support@renewance.net, identifying the decision you wish to appeal. We will explain the outcome and any further complaint process required by law.
9. Children and other websites
The Services are intended for business users and are not directed to children. We do not knowingly solicit personal information from children through the Services. Links to third-party websites or applications are governed by those third parties’ own practices; review their notices before providing information.
10. Changes to this Policy
We may update this Policy as practices or legal requirements change. We will post the revised version with an updated effective date and provide additional notice when applicable law requires it. Your continued use after a change does not replace any consent required by law.
11. Contact
For questions or privacy requests, contact Renewance Inc. at support@renewance.net or by mail at 321 W Lake St., Suite E, Elmhurst, IL 60126.