1. Acceptance and scope
These Terms & Conditions (“Terms”) govern use of RenewanceConnect and ServiceIQ Pro, operated by Renewance Inc. (“Renewance,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms if you are legally able to do so. If you use the Services on behalf of an organization, you represent that you are authorized to act for that organization to the extent your actions require that authority. If you do not agree, do not use the Services; contact the organization that manages your account about access or employment-related questions.
Your organization may have a separate subscription, services, or data-processing agreement with us. That agreement governs its own subject matter and controls if it expressly conflicts with these Terms. These Terms do not alter your employment relationship or your organization’s own workplace rules. The Privacy Policy at https://www.renewanceconnect.com/privacy-policy describes our handling of personal information and is incorporated only to the extent applicable law permits.
2. The Services
The Services help authorized organizations and personnel manage work, assets, projects, schedules, reports, and related communications. We may modify features or suspend access for maintenance, security, or legal reasons, subject to applicable agreements and law. Features, integrations, and notification channels are available only where enabled for your organization and account. Availability of SMS, push, or other delivery channels is not guaranteed.
3. Accounts and access
Use only the account and permissions assigned to you. Keep credentials confidential, promptly report suspected unauthorized access, and take reasonable steps to protect your devices and account. You are responsible for activity under your account to the extent permitted by law, except where caused by our breach of an applicable obligation. Your organization may assign, change, or revoke your access. We may suspend or limit access where reasonably necessary to protect the Services, users, or others, or to comply with law, subject to applicable agreements.
4. Acceptable use
Do not use the Services to violate law or another person’s rights; submit content you are not authorized to use; interfere with or attempt to gain unauthorized access to systems, accounts, or data; introduce malicious code; scrape or overload the Services; circumvent security or usage controls; impersonate another person; or use work communications to harass or deceive. Do not send sensitive information unless your organization has authorized that use of the Services. We may investigate suspected misuse and take proportionate action, including restricting access, as allowed by law and any applicable customer agreement.
5. Your information and work content
You and your organization retain the rights you have in information, reports, files, and other material submitted to the Services (“Customer Content”). You grant us and our service providers a limited, nonexclusive right to host, process, transmit, display, and back up Customer Content as needed to provide, secure, and support the Services and to comply with applicable law. You represent that you have the rights and permissions necessary to submit the content and that doing so does not violate law or another person’s rights. Your organization may control retention and access to its work-related data under its agreement with us. See our Privacy Policy for additional information about personal information.
6. Our intellectual property
We and our licensors retain all rights in the Services, software, designs, trademarks, and documentation other than Customer Content. Subject to these Terms and any applicable customer agreement, we grant you a limited, revocable, nonexclusive, nontransferable permission to access and use the Services for your organization’s authorized business purposes. You may not copy, resell, sublicense, or reverse engineer the Services except where law permits despite this restriction. Do not use RenewanceConnect or ServiceIQ Pro names or marks in a manner that suggests our endorsement without permission.
7. Third-party services
The Services may use or link to third-party providers for hosting, authentication, phone verification, messaging, analytics, and other functions. Separate provider terms may apply to features you independently choose to use. We are not responsible for third-party sites or services outside our control, but our obligations under our own agreements and applicable law remain in force. Mobile carriers and messaging providers may impose technical or geographic restrictions on text delivery.
8. Work-related SMS notification program
8.1 Program and eligibility
Where SMS is available, Renewance Inc.'s RenewanceConnect SMS program may send automated, non-marketing, work-related texts from RenewanceConnect and ServiceIQ Pro to eligible users who have opted in. Examples include assigned or overdue work orders, schedule or site changes, logged issues or delays, tasks due, safety incidents, and call-outs. Availability and the particular notifications offered depend on your organization, account settings, provider support, and enabled features. Consent to receive these texts is not a condition of employment, purchasing goods or services, or using the Services.
8.2 How to opt in and manage preferences
Enter a mobile number in My Profile specifically for SMS, check the consent box, and confirm the verification code sent to that number. You must then enable SMS in Notification Preferences and may choose available notification types and schedules. Verification alone does not enable every SMS notification. Your SMS number is separate from your general contact number. Changing it requires renewed SMS consent and verification before text notifications can be enabled for the new number. Only an authorized account holder should register a number they control. When enrollment is complete, we will send a confirmation identifying the program and explaining message frequency, applicable carrier charges, and how to obtain help or stop messages.
8.3 Frequency and charges
Message frequency varies based on the notifications you enable and the work activity associated with your account; there is no fixed number of messages. Standard message and data rates may apply under your mobile plan. We do not charge a separate fee solely to receive these texts, but your carrier may charge you.
8.4 STOP, START, and HELP
Reply STOP to stop this program's text messages to your mobile number. You may receive a one-time confirmation; afterward, no further program texts will be sent to your mobile number unless you opt back in. Reply START to the messaging number that sent you the text to request to resume after a STOP; check and adjust your Notification Preferences when you resume. Turning on an app toggle alone does not override a recorded STOP. Reply HELP for assistance, or email support@renewance.net.
8.5 Delivery and privacy
Texts may be delayed or not delivered because of coverage, device settings, carrier filtering, outages, or other factors outside our control. Do not rely on SMS as your sole source of urgent safety or work information; use the Services and your organization’s established escalation channels. Carriers are not liable for delayed or undelivered messages. We do not send promotional texts through this program. We do not sell or rent mobile numbers, SMS opt-in data, or consent; disclose mobile information to third parties or affiliates for marketing or promotional purposes; or transfer SMS consent to another sender. See https://www.renewanceconnect.com/privacy-policy for information about personal information used to send and manage texts.
9. Fees and commercial arrangements
Any fees for an organization’s use of the Services, billing terms, or paid service commitments are governed by its separate written agreement or order with us, if any. These Terms do not by themselves set subscription prices or authorize charges to an individual user. Mobile messaging charges from your carrier are described above.
10. Suspension, ending access, and survival
You may stop using the Services at any time, but your organization may control the underlying account and work information. We or your organization may suspend or end access consistent with applicable agreements and law. Ending access does not automatically delete information that we or the organization must retain for legitimate business or legal reasons. Provisions that by their nature should continue—such as intellectual property, disclaimers, liability limitations, and dispute terms—survive to the extent permitted by law.
11. Disclaimers
Except for express commitments in an applicable written agreement and to the maximum extent permitted by law, the Services are provided “as is” and “as available.” We do not promise uninterrupted or error-free operation, that any notification will arrive on time, or that the Services will meet every particular operational or legal requirement. We disclaim implied warranties to the extent the law allows, including merchantability, fitness for a particular purpose, and non-infringement. These disclaimers do not exclude rights that cannot lawfully be excluded.
12. Limitation of liability
To the maximum extent permitted by law and except for liabilities that cannot be limited or that the applicable customer agreement treats differently, neither party will be liable under these Terms for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business opportunities arising out of the Services, even if advised of the possibility.
13. Indemnification
To the extent permitted by law and any applicable customer agreement, an organization using the Services will defend and indemnify us against third-party claims arising from Customer Content it provides or its unlawful use of the Services, but only to the extent those claims are not caused by our breach or wrongdoing. We will promptly notify the organization of a claim and give it reasonable control of the defense, subject to our right to participate and to approve any settlement that imposes obligations on us. Individual employees are not personally required by this section to indemnify us for actions taken within their authorized employment duties.
14. Governing law and arbitration
These Terms are governed by the laws of the state of Illinois, excluding conflict-of-laws rules, except where mandatory local law applies. Courts located in Cook County, Illinois, if a state action, and in the Northern District of Illinois, Eastern Division, if a federal action, will have jurisdiction over court proceedings permitted by this Section 14, subject to any controlling customer agreement and mandatory local law. Federal court proceedings require an independent basis for federal subject-matter jurisdiction. An arbitration award may be enforced in any court with jurisdiction.
Governing agreements. The Federal Arbitration Act governs this arbitration provision to the extent applicable. A separate written agreement between Renewance and your organization controls the resolution of a dispute within that agreement's scope if it specifies a different procedure. This Section does not create or change an agreement governing your employment or require arbitration of disputes arising from your employment relationship.
Informal resolution. Before starting arbitration, the parties will try in good faith to resolve the dispute for 30 days after written notice describing the issue and the requested resolution. Send notice to Renewance using the contact information in Section 16. A party may file sooner when necessary to preserve a legal deadline or obtain urgent provisional relief.
Binding arbitration. Except as provided in this Section, you and Renewance agree that unresolved disputes concerning these Terms or your use of the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) before one neutral arbitrator. The AAA Commercial Arbitration Rules apply, subject to any consumer or workplace rules and fee protections the AAA determines applicable. Rules and filing information are at https://www.adr.org. The seat is Chicago, Illinois, unless applicable law or AAA rules require otherwise. Remote participation or another hearing location is permitted as provided by those rules or the parties' agreement. Fees and costs are allocated under applicable AAA rules and law. The arbitrator may award remedies available under applicable law and these Terms and will issue a written, reasoned decision. For covered disputes, arbitration replaces a judge or jury trial, and judicial review is limited.
Exceptions. Either party may pursue an eligible claim in small claims court or seek temporary court relief needed to protect its rights pending arbitration. Nothing in this Section prevents a complaint to a government agency, restricts a nonwaivable statutory right, or requires arbitration where applicable law prohibits it.
15. Changes to these Terms
We may revise these Terms to reflect changes in the Services or law. We will post the revised version with a new effective date and provide additional notice where required. If a change requires your consent under applicable law or an agreement, it will not take effect against you without that consent. If you do not accept a change, stop using the Services and contact your organization about access.
16. Contact and general terms
For questions about these Terms or the SMS program, contact Renewance Inc. at support@renewance.net or 321 W Lake St., Suite E, Elmhurst, IL 60126. If a provision is unenforceable, the remaining provisions remain effective to the extent possible. A failure to enforce a provision is not a waiver of future enforcement. You may not assign your rights under these Terms without our consent, except as law permits; we may assign them as part of a permitted transfer of the Services, subject to applicable agreements.